General Information

Email Orders:

Production Time:

  • Standard production time: 3-10 working days from proof approval on catalog quantities, including (where applicable) repeat orders on most items. Subject to stock availability.
  • Production time begins the next working day after an order is production ready. Production ready means that all art, credit and/or proof issues are resolved. Order acknowledgment will be emailed for every order with a ship date.
  • Large orders may require longer production time. Check with customer service or your account representative for details.
  • Production times are not guaranteed subject to change per supplier

Paper Proofs:

  • $12.00 net per proof
  • All new orders automatically receive an email paper proof if time permits unless PO states no proof required.
  • All changes and approvals of paper proofs must be returned to Promoful via email
  • Changes on paper proofs may delay your order and may incur an additional cost

Product Representations:

  • We make every effort to ensure all product images on our website, proofs and virtual proofs are accurate and true to the product. However, due to changes in stock, computer monitor color variations and other factors, we strongly recommend a sample be requested before placing your order so that you are assured that the product is exactly what you're expecting.
  • Small variations in images and virtual proofs are to be expected and will not result in credits.
  • Product color images are digital and due to the many variations in monitors and browsers, the color sample images may appear different from monitor to monitor. Please refer to an item's hi-res image and if it is important that the sample is exact, it is highly recommended that you order a sample first, before placing the order to better determine the exact color and/or shade. We do not guarantee that what you see accurately portrays the color of the actual product and may vary slightly lot to lot. After you receive your samples, please keep in mind that even the actual sample can have minimal color variations from the finished product as stated. They may vary slightly from the actual product and there are also dye lot changes in the material - we cannot be responsible for these small variances/differences.

Packaging:

  • Bulk packed unless otherwise noted on catalog pages.

Over/Underruns:

  • Over/Underrun policy will not exceed 10%. Every effort is made to ship exact quantities on all order; however, Promoful reserves the right to ship 10% under or over the quantity ordered.

Legal Disclaimer:

  • All prices and terms are subject to change without notice.
  • Any changes made to an order via phone, after it has been received by Promoful must be confirmed in writing via email or by fax.
  • Promoful assumes when artwork has been submitted for reproduction this artwork was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Promoful responsible for any damages, costs and/or expenses incurred under these laws as a consequence of our use of said artwork. The logos and designs featured on items or with relation to promotional items are to show design capabilities only. These designs are available for sale and do not imply endorsement of any products within the catalog. Logo bearing merchandise can only be obtained through the companies to which the logos or symbols belong.
  • For quantities exceeding the posted quantity please contact your customer service representative.
  • Promoful accepts the following credit cards: American Express, Visa, Master Card and Discover Card

Return Policy:

  • While we strive for excellence, there are times in which a customer may not find satisfaction with a product. Under these circumstances, all potential returns must be submitted for review within 15 days of receipt of merchandise.
  • Returned merchandise will not be accepted without written consent from Promoful.
  • Promoful reserves the right to request a sample before a return authorization is made.
  • Unauthorized returns will not be accepted and will be returned to the sender.

Cancellations:

  • All cancellations must be sent in writing via email
  • Once cancellation is received, Promoful will acknowledge receipt of cancellation in writing via email. If cancellation confirmation is not received from Promoful with 24 hours please contact your customer service representative.
  • Promoful will not be held responsible if no attempt is made to ensure cancellation request was received.
  • There will be no cancellation charge if order is canceled before proof is approved.
  • A 50% cancellation fee will be applicable if proof has already been approved.
  • No cancellation will be accepted for completed production runs.

Shipping Information:

  • Shipping charges will be added to the invoice.
  • All small packages will ship FedEx ground unless requested otherwise on purchase order.
  • Shipments cannot be made a PO Box.
  • C.O.D. shipments are not available.
  • All standard ground parcel rates are subject to change without notice.
  • Customer must advise if shipping to a residential address.
  • Promoful will not be held responsible for delayed shipments when merchandise is given to carrier on time.
  • Foreign shipments (shipments outside the continental United States): RECEIVER OF GOODS will be responsible for all taxes, duties and miscellaneous charges related to the shipment Declared value will be catalog pricing unless otherwise requested. Promoful is not responsible for delays in customs, ocean freight shipments or air freight shipments beyond our immediate control.

Drop Shipments/Split Shipments:

  • Drop shipment: $10.00 NET per additional location after the first.
  • An excel file is required for drop shipments of more than 5 locations, with complete address field information.
  • Third Party Billing: $8.00 NET
  • Customers will be invoiced separately for all charges related to any address corrections and chargebacks made by FedEx or any other shipping provider. Customers will be responsible for any chargeback charges for shipments that were shipped on an end-user 3rd party shipper account. If your order is paid for by credit card, address correction and chargeback charges will be billed to the same card.

Disclaimer: Due to variances of materials and other circumstances beyond our control, Promoful cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot. Due to manufacture tolerances, all dimensions have acceptable variations that are dependent on the product.. Promoful is not liable for delays due to acts of God, material shortages, shipping or customs interventions.

Artwork:

  • Email artwork to art@pmgoa.com
  • Logo Placement & Sizing: Unless a specific size is indicated on your purchase order or artwork, Promoful will determine the most appropriate size of your imprint. If imprint size is not indicated, we reserve the right to decorate the are most suitable for the artwork method specified.
  • All fonts must be converted to outlines or you must provide us with the font file when submitting your artwork. Failure to do so may cause a delay in proof creation and/or production time.
  • Acceptable File Formats: Vector art is REQUIRED; Files Accepted: AI, EPS, PDF.
  • Formats Accepted: PC or MAC